Proximity to the customer already starts long before a potential claim - the specific processes and interfaces to all of the involved parties are already defined at the beginning, based on joint agreements. Our AIG claims experts process claims with the utmost competence and diligence. Focusing on service, they are a reliable partner during the entire customer relationship.
Our claims staff impresses not just with extensive experience and technical qualifications. Rather, we are driven by the common goal of always giving our customers a feeling of security in the case of a claim, which tends to be a highly emotional experience.
As part of a global company network with extensive experience, our experts are available as needed on location, so claims can be processed and managed effectively. AIG Claims is the partner our customers can rely on.
Full steam ahead
Long-term security is a top priority for AIG. Our goal is to convey this feeling to our customers at the moment they first contact us. Risk is viewed as an opportunity, not a problem. As a strong partner, we are always here for you, not just in good times but also when you need us the most.
Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.
Customer Focus
We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.
Insights & Emerging Risks
AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.
You would like to report a claim?
Please send your notification of claim (including information about the insurance contract, the date the damages occurred and other pertinent information) to the designated e-mail address.
Motor vehicle insurance
For damages to your own or someone else's car.
Please send your notification of claim (with information about the event and the insured vehicle including a copy of the vehicle registration) to autoclaims.CH@aig.com
Financial Lines insurance
In particular, for financial loss claims relating to your company.
Please send your notification of claim (with detailed information about the situation) to FLClaimsCH@aig.com
All other products
In the case of a claim, please observe the information in the customer information documents and in the insurance contract.
In the absence of another designated process, please send your notification of claim (including detailed information about the event) to claimsCH@aig.com
What to expect when you lodge a claim
We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.
Notification
The claims process starts when you contact your local AIG office or your broker.
Assignment
Your claim is timely assigned to a claims examiner whose skills and experience match your needs.
Processing
The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.
Resolution
We will work to achieve the best possible outcome for your claim.
Facts & Figures
As a reliable and continuous partner, we are in regular contact with our clients and also offer support for any issue from A to Z - from risk prevention to claims and subsequent analysis.
An experienced team of claims staff personally assists our clients from Switzerland, Germany and Austria - even highly complex claims are in good hands with us.
Clearly defined parameters and indicators during the claims process provide our clients with continuous and transparent insights into the processing status and progress of their claim.
